Engagements
How an engagement unfolds
From the first call to the written handoff — what you prepare, what we bring, and how long a typical pricing consultation takes.
A finite piece of work
We treat every consultation as a bounded engagement: clear start, clear deliverable, clear end. You should know what arrives in your inbox and when the working relationship pauses unless you choose a quarterly check.
Stages
Introduction
A short call to hear what feels wrong in your prices or margins, confirm you are an established local business we can help, and choose a consultation type.
Engagement note
We send scope, fee, deposit terms, and a simple list of documents to gather. Nothing proceeds until you accept in writing.
Working session
On-site in or near Windsor, or by video with shared sheets. We rebuild or diagnose together so the recommendations are already familiar when the summary arrives.
Handoff
Written summary within the agreed window, plus one clarifying call. After that, optional Quarterly Profit Checks keep the list honest as costs move.
What we ask you to prepare
- Current price list or till export
- Recent supplier invoices for your main materials
- Rough labour times for core services or jobs
- A note of discounts and complimentary extras that happen “because we always have”
Where we work
Our office is at 71 Folkestone Road, Windsor. Many working days happen on your premises so we can see the floor, the queue pattern, and how prices are explained at the counter. Remote sessions suit owners who already keep tidy digital records.
Natural next action
Browse consultations if you already know the format you need, or request a call and we will recommend a starting engagement.